We at NCP sell only the highest quality products, however, if for any reason a customer should be dissatisfied with any item purchased directly from NCP, that unopened/partial item may be returned within 30 DAYS for a refund (less a 10% restocking fee).
In the event of an autoship, any changes MUST BE MADE 24 HOURS IN ADVANCE of the shipping date. If 24 hours are not given and the order has been packaged for shipment and we are asked pull the order and not ship the package, a refund will be issued, however a 10% restocking fee will be assessed. If an autoship has been sent and you are wishing to return it the same rule applies.
All products being returned must have a Return Authorization Number which can be obtained by calling the sales department at 800-626-5143. This number must be written on each carton returned.
It is the responsibility of the customer to pay the shipping for all returns. Proper shipping carton(s) and packing materials are to be used. The risk of loss in shipping for returned product is the responsibility of the customer. If the items are not received it is also the responsibility of the customer to track the package.